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Privacy Policy

Last updated: November 5, 2026

This policy explains what information westchesterfloodcleanup.com ("we," "us," or West Chester Flood Cleanup Pros) collects when you call or use our estimate form, and how that information is used. It is written for homeowners in Pennsylvania and other U.S. visitors. It is not legal advice.

Who we are

West Chester Flood Cleanup Pros operates this website as a local lead-generation site for water damage, flood cleanup and mold services in Chester County, PA. When you request help, we forward your inquiry to a trusted local service provider who can perform the work. See our Lead Generation Policy.

Information we collect

  • Estimate form: name, phone number, ZIP code, city/location, the page you came from, and any optional details you type. A hidden honeypot field is used only to block bots.
  • Phone calls: if you dial our tracking number, the call-routing provider may log caller ID, time, duration and which ad or page drove the call. Call recording is not enabled unless we say so clearly at the start of a call (Pennsylvania requires all-party consent to record).
  • Technical data: standard server and hosting logs (IP address, browser type, pages requested, timestamps) needed to run and secure the site.
  • Cookies / local storage: see Cookies. We do not currently load Google Analytics or ad pixels until a measurement ID is configured. Preference flags (for example, cookie consent) may be stored in your browser locally.

We do not ask for Social Security numbers, payment card numbers or medical details on this site.

How we use information

  • To call or text you back about the water, flood or mold issue you described
  • To connect you with a local service provider who can inspect and give a written estimate
  • To measure which pages produce calls or form leads (when analytics is enabled)
  • To detect abuse, spam and fraud
  • To meet legal obligations if we are required to keep or disclose records

How we share information

We share your contact details and request details with the local service provider assigned to respond to your lead. We do not sell your personal information for money. We may use processors that help us run the site (hosting, form delivery, call tracking) under contracts that limit how they use your data. We may disclose information if required by law or to protect safety and rights.

Provider company names are not listed here so we can connect you with the right local provider for your area; you will learn who is coming to your property when they contact you or arrive for the inspection.

Text messages and phone contact (TCPA-style notice)

Our form asks for a phone number so we can reach you about your request. By submitting the form, you agree that we and the assigned local provider may contact you by phone call or SMS/text at the number you provide about your estimate or service request. Message and data rates may apply. Reply STOP to opt out of texts if texting is used. This is not consent for unrelated marketing lists.

Retention

Form and call leads are kept only as long as needed to respond, measure campaign performance and meet record-keeping needs — typically up to 24 months unless a longer period is required for a dispute or legal hold. You can ask us to delete your contact details sooner when the law allows.

Your privacy choices (U.S. visitors, including Pennsylvania)

Pennsylvania does not have a California-style “Do Not Sell” statute, but we still give you clear choices:

  • Ask us what information we have about you from this site
  • Ask us to correct inaccurate contact details
  • Ask us to delete your lead record when we are not required to keep it
  • Control cookies in your browser and through our cookie preferences
  • Use the options on our Privacy Choices page

EU/UK visitors: see Data Protection / GDPR.

Children

This site is not directed at children under 13. We do not knowingly collect their information.

Security

We use HTTPS and limit access to lead data to people and systems that need it. No method of transmission is 100% secure.

Changes

We may update this page. The “Last updated” date at the top will change when we do.

Contact

Questions about privacy: use the contact form or call the number shown on this site. Email will be listed here once a notification address is configured in site settings.